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Your purchase will arrive in our signature packaging. Select the gift option at checkout to add a ribbon and a personalized message
This website is operated by ARKK STUDIOS LTD (“we”, “us”, or “our”). ARKK STUDIOS LTD is registered in England and Wales under company number 17083769, with its registered office at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
These Terms & Conditions (“Terms”) apply to all orders placed through our website for the purchase of products (“Products”).
We make every effort to display our Products accurately. However, colours may vary slightly depending on your screen or device settings, and packaging may differ slightly from images shown on our website or marketing materials.
To place an order through our website, you must be legally capable of entering into a binding contract under the laws applicable in your country of residence. In England and Wales, this means you must be at least 18 years old.
By placing an order through our website, you confirm that you have read, understood, and accepted these Terms.
After placing an order, you may receive an order acknowledgement email. This email does not constitute acceptance of your order.
Your order is only accepted when we send you a confirmation email confirming dispatch or acceptance of your order. At that point, a legally binding contract is formed between you and us.
We reserve the right to refuse or cancel any order where:
If payment has already been taken, we will refund the affected amount in full. Other than as set out above, we shall have no further liability relating to cancelled or amended orders.
All Product prices are listed on our website. While we take reasonable care to ensure pricing accuracy, errors may occasionally occur.
If a pricing error is identified before dispatch and the correct price is higher than the advertised price, we will contact you with the option to:
If a pricing error is obvious and could reasonably have been recognised as incorrect, we reserve the right to cancel the contract, issue a refund, and request return of any dispatched Products.
All prices, promotions, and discounts are subject to change without notice.
Prices are displayed in the relevant currency selected or shown on the website.
Prices include VAT where applicable at the prevailing rate. Delivery charges are not included unless stated otherwise and will be shown during checkout. Please refer to our Shipping & Returns Policy for delivery pricing.
Accepted payment methods are displayed during checkout. Payment is taken at the time the order is placed, including for any pre-order Products.
Use of discount codes or gift cards may be subject to additional terms, restrictions, or exclusions.
Orders may be delivered in multiple shipments where necessary.
Delivery costs, estimated delivery times, and shipping destinations are detailed in our Shipping & Returns Policy.
For pre-order Products, estimated lead times are provided for guidance only and are not guaranteed.
Some deliveries may require a signature upon receipt. If delivery cannot be completed, our courier may leave instructions for rearranging delivery or collecting your parcel from a local depot.
If delivery is attempted unsuccessfully and you fail to rearrange delivery or collect the parcel, the order may be returned to us and the contract cancelled.
In these circumstances, we may deduct:
from your refund.
Responsibility for the Products passes to you once the order has been delivered to the address provided by you, or to any person nominated by you to receive the delivery.
Ownership of the Products transfers to you only once full payment has been received.
You may return eligible Products within 14 days of receiving your order.
To initiate a return, you must submit a request through the returns portal on our website to obtain:
Returned Products must:
Return shipping costs will be deducted from your refund.
For hygiene reasons, certain items cannot be returned once opened or unsealed, including underwear, socks, and swimwear where hygiene seals have been removed or broken.
We are legally required to supply Products that match their description and are of satisfactory quality.
If you believe a Product is faulty, damaged, or incorrectly described, please contact us through the returns portal. We may request photographs of the issue before authorising the return.
If the Product is confirmed to be faulty or misdescribed, we will provide a refund in accordance with applicable consumer law.
If you are a consumer residing in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your Products.
This right does not apply to:
To cancel your order, you must notify us with:
You may use the cancellation form provided at the end of these Terms, though this is not mandatory.
Once you notify us of cancellation, you must return the Products within 14 days.
Returned Products must be:
Return shipping costs will be deducted from your refund.
Refunds will be issued to your original payment method within 14 days of receiving the returned Products.
Original delivery charges will also be refunded, up to the cost of the least expensive delivery option offered.
We may reduce your refund if the Product shows signs of use beyond what would reasonably be permitted in a retail store.
UK consumers can seek advice from Citizens Advice or Trading Standards. Consumers outside the UK should contact their local consumer protection authority.
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
Where such events affect delivery or performance, we will notify you as soon as reasonably possible.
All intellectual property rights relating to our Products, branding, website content, imagery, and materials are owned by us or our licensors and are protected by applicable intellectual property laws worldwide.
All rights are reserved.
For general enquiries, please contact us via the contact form on our website or email us at hello@ooocclo.com.
Please include your order number in all correspondence relating to an order.
Where necessary, we will contact you using the details provided when placing your order unless otherwise requested.
This clause does not apply to the formal service of legal proceedings or notices.
We process personal information in accordance with our Privacy Policy and, where applicable, our US Privacy Policy. Please review these policies carefully before placing an order.
Nothing in these Terms affects your statutory consumer rights under applicable law.
We may transfer our rights or obligations under these Terms to another organisation, provided this does not adversely affect your rights.
Only you and we have rights under this contract. No third party has any right to enforce these Terms.
These Terms are provided in English only. We recommend retaining a copy for your records.
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
Any failure or delay by us in enforcing our rights shall not constitute a waiver of those rights.
These Terms and any disputes arising from them are governed by the laws of England and Wales, unless mandatory laws in your country of residence apply.
Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, without affecting your right to bring proceedings in your country of residence where applicable.
Last Updated: 6 October 2025
Email: hello@ooocclo.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
(Delete as appropriate)