Privacy Policy

Last Updated: 24 July 2025

ARRK STUDIOS (“ARRK STUDIOS”, “we”, “us”, or “our”) operates this website, store, and all related content, products, services, tools, and features (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide and manage the Services available to you.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you:

• visit or use our Services,
• make a purchase,
• create an account,
• contact us, or
• otherwise interact with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the handling of personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

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1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you as an individual.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

• Name
• Billing address
• Shipping address
• Email address
• Telephone number

Payment & Transaction Information

• Payment method details
• Billing information
• Transaction history
• Order confirmations
• Purchase, return, exchange, and cancellation records

Account Information

• Username and password
• Account settings and preferences
• Saved items or wishlists

Usage & Device Information

• IP address
• Browser type
• Device identifiers
• Operating system
• Website interaction data
• Browsing behaviour and analytics information

Customer Support & Communications

• Messages submitted through customer support
• Emails and communications with us
• Reviews, feedback, or survey responses

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2. Sources of Personal Information

We may collect personal information from:

• Information you provide directly to us
• Your interactions with our website and Services
• Cookies and similar tracking technologies
• Third-party service providers
• Payment providers
• Marketing and analytics partners
• Social media integrations and advertising platforms

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3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Our Services

Including:

• processing payments,
• fulfilling orders,
• arranging shipping,
• handling returns and exchanges,
• maintaining your account,
• personalising your shopping experience, and
• improving our products and Services.

Marketing & Advertising

Including:

• sending promotional emails and SMS communications,
• showing personalised advertisements,
• recommending products based on browsing or purchase history, and
• measuring advertising effectiveness.

You may unsubscribe from marketing communications at any time.

Security & Fraud Prevention

Including:

• verifying your identity,
• preventing fraud or misuse,
• protecting customer accounts,
• securing transactions, and
• monitoring suspicious activity.

Customer Support

Including:

• responding to enquiries,
• providing assistance,
• resolving disputes, and
• maintaining customer relationships.

Legal & Compliance Purposes

Including:

• complying with legal obligations,
• responding to lawful requests,
• enforcing our policies and terms, and
• protecting our rights and business interests.

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4. How We Share Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide the Services.

This may include:

• Shopify
• payment processors,
• shipping and fulfilment providers,
• analytics providers,
• marketing partners,
• IT and cloud hosting providers,
• customer support platforms, and
• fraud prevention services.

We may also share information:

• where required by law,
• in connection with a business transfer or restructuring,
• with affiliates within our corporate group, or
• where you have provided consent.

We do not sell your personal information in the traditional sense.

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5. Relationship With Shopify

Our Services are hosted by Shopify.

Shopify may collect and process personal information to:

• operate the store,
• process transactions,
• improve platform functionality, and
• provide enhanced ecommerce features.

Shopify may process your information in countries outside your country of residence.

To learn more about Shopify’s privacy practices, please visit:

Shopify Privacy Policy

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6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• improve website functionality,
• personalise your experience,
• remember preferences,
• analyse website traffic, and
• support advertising and marketing activities.

For more information, please refer to our Cookies Policy.

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7. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites and encourage you to review their own privacy policies before providing personal information.

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8. Children’s Privacy

Our Services are not intended for children or individuals under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove the information.

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9. Data Security & Retention

We implement appropriate technical, organisational, and security measures designed to protect your personal information.

However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• provide the Services,
• comply with legal obligations,
• resolve disputes,
• enforce agreements, and
• protect our legitimate business interests.

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10. Your Rights

Depending on your location and applicable privacy laws, you may have rights including:

• the right to access your personal information,
• the right to request correction of inaccurate information,
• the right to request deletion,
• the right to data portability,
• the right to object to certain processing,
• the right to withdraw consent, and
• the right to opt out of targeted advertising or marketing communications.

To exercise any of your rights, please contact us using the details below.

We may need to verify your identity before processing your request.

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11. International Transfers

Your personal information may be transferred to and processed outside your country of residence.

Where required by law, we use appropriate safeguards for international data transfers, including approved contractual protections.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised “Last Updated” date.

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13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

hello@ooocclo.com

Or write to us at:

ARRK STUDIOS
167-169 Great Portland Street
5th Floor
London, W1W 5PF

For the purposes of applicable data protection laws, ARRK STUDIOS is the data controller of your personal information.