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Your purchase will arrive in our signature packaging. Select the gift option at checkout to add a ribbon and a personalized message
This website is operated by OOOC Limited (“we”, “our”, “us”). Our registered office is at [Insert Address], and our company registration number is [Insert Number].
1.1 These Terms & Conditions (“Terms”) apply to all purchases of products (“Products”) made on our website.
1.2 By placing an order, you agree to be bound by these Terms. Please read them carefully before ordering.
2.1 Product colours may vary slightly from images shown on your screen, and packaging may differ.
2.2 To order Products from our site, you must be legally capable of entering into a binding contract (e.g., at least 18 years old if you are in England and Wales).
2.3 When you place an order, you are making an offer to purchase under these Terms.
2.4 An acknowledgement email may be sent after your order is placed, but your order is only accepted once we issue a dispatch confirmation. At that point, a binding contract will exist.
2.5 If we cannot accept your order (e.g., due to stock issues, payment failure, or errors in pricing/description), we will notify you and refund any payment made.
3.1 Prices are shown on our website and include VAT where applicable. Delivery charges are additional and shown at checkout.
3.2 We make every effort to ensure pricing is accurate. If an error is discovered before dispatch, we may cancel the order and refund you, or offer you the option to continue at the correct price.
3.3 Prices, promotions, and discounts are subject to change without notice.
4.1 Accepted payment methods are shown at checkout.
4.2 Payment is taken when your order is placed, including for pre-order items.
4.3 Discount codes and gift cards may be subject to specific terms.
5.1 Delivery costs, times, and locations are set out in our Shipping & Returns Policy.
5.2 Delivery may require a signature. If our delivery partner cannot deliver, you will be notified of re-delivery or collection instructions.
5.3 If you fail to rearrange or collect your order, the Products may be returned to us. We may deduct delivery/return costs from your refund.
5.4 Risk in the Products passes to you once delivery is completed. Ownership passes when full payment is received.
You have 14 days from receiving your order to return items.
Products must be returned in an unused, re-saleable condition, in original packaging with all tags attached.
Certain items (e.g., underwear, socks, swimwear with broken hygiene seals, or personalised items) are non-returnable.
Return costs are your responsibility and may be deducted from your refund.
If a Product is faulty or misdescribed, contact us within 14 days via our returns process.
You may be asked for photos before a return label is issued.
If confirmed faulty, you are entitled to a refund or replacement.
You have a legal right to cancel your contract within 14 days of receiving the Products.
To cancel, notify us with your order details.
Refunds will be made within 14 days of us receiving returned Products. Delivery refunds are limited to the cheapest delivery option available.
We are not responsible for delays or failures caused by events outside our reasonable control (e.g., strikes, natural disasters, pandemics, or courier issues). If this occurs, we will contact you, but we are not liable for resulting delays.
All designs, logos, and content on our site and Products belong to OOOC or its licensors. They may not be copied, distributed, or reproduced without permission.
We handle your data in accordance with our Privacy Policy. Please read it carefully, as it explains how we collect and use your information.
10.1 These Terms do not affect your statutory consumer rights.
10.2 We may transfer our rights and obligations under these Terms to another organisation.
10.3 The contract is between you and us. No third party has rights to enforce these Terms.
10.4 These Terms are governed by the law of England and Wales. However, if you live outside England and Wales, you may still rely on mandatory local consumer laws.
10.5 Disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless your local laws provide otherwise.
For order queries: support@oooc.com
Please include your order number for faster service.
If we contact you, we will use the details you provided when ordering.
To: OOOC Limited, [Insert Address], support@oooc.com
I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods [].
Ordered on [] / Received on []
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (if paper notification):
Date:
[*] Delete as appropriate