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OUR SIGNATURE PACKAGING

Your purchase will arrive in our signature packaging. Select the gift option at checkout to add a ribbon and a personalized message

  • .Complimentary 2-4 days shipping
  • .We offer a hassle-free 14-day return policy, allowing customers to return eligible items within 14 days of delivery.
  • .OOOC signature packaging
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FAQ

Accessibility

Below is an Accessibility Statement for OOOC plus a practical implementation checklist and a short footer line you can use on the site or packaging. It’s written to match your brand voice (raw, direct) while being clear and compliant-minded.


Accessibility Statement — OOOC

OOOC is committed to making our website, products, and customer experience accessible to as many people as possible. We strive to remove barriers and create a store that’s easy to navigate, shop, and enjoy — regardless of ability or device.

We are working toward compliance with recognized accessibility standards and best practices, including Web Content Accessibility Guidelines (WCAG) 2.1 AA where practical. While we continue improving, here’s what we currently provide and how you can reach us if you need help.

What we provide today

  • Text alternatives (alt text) for essential images and product visuals.

  • Keyboard-accessible navigation for core shopping paths (browse, add to cart, checkout).

  • Clear, readable typography with adjustable font sizes and sufficient contrast on primary pages.

  • Structured headings, semantic HTML, and ARIA landmarks across main templates.

  • Accessible forms with labels, error messages, and focus states.

  • Descriptive link text and consistent navigation.

  • Captions/transcripts for promotional videos when available.

  • Mobile-friendly, responsive layouts that respect zoom and text-scaling.

What we’re improving

  • Regular accessibility testing (automated + manual) across new drops and pages.

  • Expanded keyboard and screen-reader testing for all product pages and the checkout flow.

  • Improved alt text coverage for archival images, lookbooks, and community galleries.

  • Increased captioning for marketing content and social videos.

  • Ongoing staff training on inclusive design and accessibility-first content creation.

Known limitations

Some legacy pages, third-party embeds, or partner widgets may not fully meet WCAG 2.1 AA. We document these, prioritize fixes, and will update affected pages as they are remedied.

Need help?

If you have difficulty using our site or need assistance placing an order, we’ll help. Contact us and we’ll respond as quickly as possible:

Email: accessibility@oooc.com
Phone / WhatsApp: [insert number] (hours: Mon–Fri, 10:00–18:00 [local timezone])
Or: Submit a support request via our Contact page.

When contacting us, please include: the web page or product link, the issue you encountered, your preferred contact method, and any assistive technology you use.